QC Manager

Key Responsibilities

1. Quality Control Oversight
   • Manage and supervise quality control operations at every stage of production: Incoming materials, WIP, and Finished Goods.
   • Ensure all quality inspection processes align with company standards and production targets.
     
     
2. Customer Standards and Feedback
   • Communicate and integrate customer feedback into QC processes to ensure product grading meets or exceeds expectations.
   • Ensure cross-functional alignment on customer-specific quality standards.
     
     
3. Compliance and RJC Standards
   • Ensure all QC operations are compliant with Responsible Jewellery Council (RJC) Code of Practices and Chain of Custody requirements.
   • Support internal and external audits related to quality and RJC standards.
     
     
4. Documentation and Standardization
   • Develop, update, and maintain QC manuals, SOPs, inspection guidelines, and departmental job descriptions.
   • Ensure documentation meets internal audit and RJC audit standards.
     
     
5. Training and Development
   • Organize and deliver training programs for QC staff, including RJC compliance, inspection techniques, and quality awareness.
   • Promote continual learning and skills development in the team.
     
     
6. Technology and A.I. Integration
   • Promote or utilize A.I. tools or technologies (e.g., automated defect detection, predictive quality analysis) to improve inspection accuracy and process efficiency.
   • Encourage the adoption of digital tools and data-driven approaches in quality management.
     
     
7. Team Supervision and Performance Monitoring
   • Assign tasks to QC personnel and ensure performance meets quality KPIs.
   • Monitor daily operations and provide guidance to resolve quality-related issues.
     
     
8. Reporting and Analytics
   • Prepare and present weekly reports on defect rates, root causes, and preventive measures.
   • Utilize data analysis tools and insights (potentially supported by A.I.) for decision-making and continuous improvement.
     
     
9. Tool Calibration and Maintenance
   • Ensure all QC tools and equipment are regularly calibrated and well-maintained.
     
     
10. Other Duties
    • Perform additional assignments as directed by the Director or senior management.

Qualifications

• Bachelor’s degree in Engineering, Industrial Management, or a related field.
• At least 5 years of experience in quality control within the jewelry or precision-manufacturing industry.
• Strong understanding of RJC standards and compliance practices.
• Experience or familiarity with A.I. applications in quality control or manufacturing environments is a strong advantage.
• Proficient in Microsoft Office and ERP systems.
• Strong command of English, both spoken and written.
• Excellent leadership, planning, and problem-solving skills.
• High attention to detail and a commitment to quality excellence.
• Ability to work under pressure and manage multiple priorities.
• Effective communication and interpersonal skills.