Role Descriptions

The QC Manager is responsible for overseeing product quality across all stages of production—Incoming, Work-In-Process (WIP), and Finished Goods—to ensure alignment with internal standards, customer expectations, and RJC compliance. This role leads the QC team, implements quality systems, utilizes technology including A.I. to enhance efficiency, and fosters a culture of continuous improvement and accountability.

Key Responsibilities

1. Quality Control Oversight

   • Manage and supervise quality control operations at every stage of production: Incoming materials, WIP, and Finished Goods.

   • Ensure all quality inspection processes align with company standards and production targets.

2. Customer Standards and Feedback

   • Communicate and integrate customer feedback into QC processes to ensure product grading meets or exceeds expectations.

   • Ensure cross-functional alignment on customer-specific quality standards.

3. Compliance and RJC Standards

   • Ensure all QC operations are compliant with Responsible Jewellery Council (RJC) Code of Practices and Chain of Custody requirements.

   • Support internal and external audits related to quality and RJC standards.

4. Documentation and Standardization

   • Develop, update, and maintain QC manuals, SOPs, inspection guidelines, and departmental job descriptions.

   • Ensure documentation meets internal audit and RJC audit standards.

5. Training and Development

   • Organize and deliver training programs for QC staff, including RJC compliance, inspection techniques, and quality awareness.

   • Promote continual learning and skills development in the team.

6. Technology and A.I. Integration

   • Promote or utilize A.I. tools or technologies (e.g., automated defect detection, predictive quality analysis) to improve inspection accuracy and process efficiency.

   • Encourage the adoption of digital tools and data-driven approaches in quality management.

7. Team Supervision and Performance Monitoring

   • Assign tasks to QC personnel and ensure performance meets quality KPIs.

   • Monitor daily operations and provide guidance to resolve quality-related issues.

8. Reporting and Analytics

   • Prepare and present weekly reports on defect rates, root causes, and preventive measures.

   • Utilize data analysis tools and insights (potentially supported by A.I.) for decision-making and continuous improvement.

9. Tool Calibration and Maintenance

   • Ensure all QC tools and equipment are regularly calibrated and well-maintained.

10. Other Duties

    • Perform additional assignments as directed by the Director or senior management.

Qualifications

• Bachelor’s degree in Engineering, Industrial Management, or a related field.

• At least 5 years of experience in quality control within the jewelry or precision-manufacturing industry.

• Strong understanding of RJC standards and compliance practices.

• Experience or familiarity with A.I. applications in quality control or manufacturing environments is a strong advantage.

• Proficient in Microsoft Office and ERP systems.

• Strong command of English, both spoken and written.

• Excellent leadership, planning, and problem-solving skills.

• High attention to detail and a commitment to quality excellence.

• Ability to work under pressure and manage multiple priorities.

• Effective communication and interpersonal skills.

Job Description:

- Plan, recruit, select personnel and coordinate with the parent agency (both of Thai and foreigners)

- Plan proactive recruitment, create interesting advertising media through social media and technology. and follow related trends

- Prepare daily/monthly reports of Recruitment for management

- Take care of employment contracts, onboarding program, new employee registration, and related documents

Qualification :

- Educational qualification: Bachelor's degree

- 2+ years of experience

- Good communicate in English

- Strong computer skills : Social Media, LinkedIn, Job Boards, applicant tracking systems.

- Experience in direct talent sourcing, including interviewing, negotiation, and offer closure.

- Have a good attitude Have good human relations Have a love for service

- Adaptable and able to withstand pressure well

- Can use Excel / Google sheets / Canvas.